Tips - 18/04/2020

How do I clean (sanitize) my phone?


Please refer to the guidelines outlined below to properly clean and maintain your phone. 

To clean your phone, here are a few guidelines to follow.

  • Before cleaning, power down your smartphone, remove any case or cover, and unplug any cables or accessories.
  • Use a soft, lint free, microfiber cloth such as a camera lens cleaning cloth to gently wipe the exterior surface of the phone.




  • Avoid getting moisture in any opening and do not apply liquid solutions directly to your phone. If necessary, dampen the corner of your cloth with a small amount of distilled water or disinfectant, such as a hypochlorous acid – based (50-80ppm) or alcohol-based (more than 70% ethanol or isopropyl alcohol) product, and gently wipe the front and back of your phone without applying too much pressure. Avoid excessive wiping.
  • Do not use compressed air, and do not apply or spray bleaches or liquid solutions directly on your phone.




  • This cleaning recommendation is only intended for the glass, ceramic and metal surfaces of your phone; it is not recommended for soft accessories, i.e. those that are made of leather, rubber or plastic.



  • Guidelines applies to : Smartphones, tablets and the smartwatch (excluding watch straps).
  • Guidelines not applicable for :  Earbuds, keyboards (external keyboard and those of Galaxy laptops), plastic straps for wearables, and any other product not explicitly listed.

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